Sales
Recommend and convert
“Which one should I get?”
- 1Recommends based on what they need
- 2Searches your catalogue for the right fit
- 3Texts the product or checkout link mid-call
Checkout link sent
Stop answering
“where’s my order?”
Swixy answers your store’s calls and chats, 24/7. It solves routine questions on the spot, logs the rest in Gorgias, and when a customer is choosing, recommends a product and sends the checkout link.
Get early access →
Integrates with
Integrations
Plugs straight into Shopify and Gorgias.
Our own built-in integrations, not a workaround. We connect both and set up your agent for you, so there’s nothing to build on your side.
Knows every order and product
- ✓Finds the customer and their orders
- ✓Checks tracking in real time
- ✓Searches your catalogue and creates checkout links
Swixy
in the middle,
on every call
on every call
Keeps your team in the loop
- ✓Logs every call and chat in your helpdesk
- ✓Creates categorised tickets when a person is needed
- ✓Attaches the order and summary transcript
Built-in Shopify integration
Built-in Gorgias integration
Set up by the Swixy team
Hear it in action
One call. Three jobs done.
Maya calls about her order. Ivy finds her in Shopify, texts the tracking link, then sells her a re-order before the call ends.
Found in ShopifyMaya R. · 4 orders
Checkout link sentNight Repair Serum · $96.00
No ticket neededResolved in 1m 04s
Iv
Ivy · Fernleaf Skincare● On call 01:04
Caller found in Shopify · Maya R.
Hi Maya, it’s Ivy from Fernleaf. Is this about an order, or a product?
Has my order shipped yet?
It left yesterday and lands Monday. I’ve just texted you the tracking link.
✓ SMS sent · tracking link
While I’ve got you, same night cream as last time?
Yes please!
✓ Checkout link sent · $96.00
Done. It’s in your messages now.
What Swixy does
One agent. Three jobs.
Always on.
Swixy picks up every call and chat, works out what the customer needs, then does the job inside Shopify and Gorgias.
Order
Track and update
“Where’s my order?”
- 1Finds the caller by phone number
- 2Checks the order live in Shopify
- 3Texts the tracking link while they’re on the line
Resolved on the call
Support
Troubleshoot and escalate
“Something’s wrong with it.”
- 1Runs your troubleshooting steps first
- 2Transfers live to your team when they’re available
- 3If not, creates a Gorgias ticket with the order, photos and transcript so your team can follow up
Transferred or ticketed
24/7
All three jobs, every hour.
Nights, weekends and the Friday 8am rush get picked up on the first ring. No voicemail, no hold music.
First ring
After hours
Weekends
Sell more
Advice that ends in a sale.
Most “which one should I get?” questions end with “I’ll have a look at the website”. Swixy asks what the customer needs, recommends from your catalogue and their order history, and sends the link or a pre-filled checkout while they’re still deciding.
- ✓Works through the need before it recommends, within the rules you set
- ✓Product link for browsers, pre-filled Shopify checkout for buyers
- ✓Payment always on your own checkout. Card details never touch Swixy
- ✓Every order it starts is credited in your dashboard, so you can see what it’s worth
So
Sophie · Hairshop● Replies instantly
Hi, I’ve got fine, colour-treated hair that goes flat by lunchtime. What should I use?
Got it. Two quick ones: do you wash daily or every couple of days, and are you after volume at the roots or hold through the day?
Every second day. Roots mostly.
For fine, colour-treated hair washed every second day, the Volume Shampoo and a root-lift spray is the combination most customers go with. Both are colour-safe.
Volume Shampoo 300ml + Root Lift Spray2 items · colour-safe
$64.90Perfect, done.
✓ Order placed on Shopify checkout
Illustrative conversation, real flow
Live stores
Real stores. Real results.
What happened when Shopify and Gorgias stores switched Swixy on.
Live store · Shopify + Gorgias
60%
of customer support is now handled by Swixy, not the team.
“Since launching Swixy we’ve seen a big drop in what the team has to respond to. Customers get instant tracking updates, and as an added bonus we’ve had multiple sales.”
Live store · Shopify + Gorgias
+US$4,800
a month in Swixy-started orders, averaged over its first two months.
“The team at Swixy have been amazing to work with. We sell premium haircare, and it was important to us that Sophie, our agent, was right. To date, the team is managing half the amount of tickets, and we’ve seen orders with multiple items come through from Sophie, growing our AOV.”
Getting started
Live in three steps.
We do the setup.
01 / CONNECT
Connect Shopify and Gorgias
We link your store and helpdesk so Swixy can look up orders and create tickets where your team already works.
02 / TRAIN
We train your agent
On your catalogue, policies and tone, and we agree what it must never say. Call it Swixy, or give it your own name and voice, like Hairshop’s Sophie.
03 / GO LIVE
Point your number at it
Keep your support number and choose when Swixy picks up. No number? We give you a local one.
Every call
When nobody answers
Outside business hours
Pricing
One plan. Founding price for the first 10 stores.
Both live stores covered the fee in their first month from Swixy-started orders alone.
StartingUS$629 / monthFounding offer
US$279/ month
- ✓Unlimited calls and chats, 24/7
- ✓Shopify and Gorgias connected, hands-on setup included
- ✓Your own agent name, voice and guardrails
- ✓Live transfer to your team, or a Gorgias ticket when they’re away
- ✓Live dashboard with every transcript
- ✓Local phone number if you need one
Prices in USD. Month to month, no lock-in during early access. Founding price held for 12 months.
Is it a fit?
Is Swixy right for your store?
- Platform
- Shopify, with Gorgias as your helpdesk. Other helpdesks are on the roadmap.
- Volume
- Recommended for stores doing 2,000+ orders a month.
- Coverage
- Every call, only the calls your team doesn’t pick up, or everything outside business hours.
- Handover
- Live transfer when your team is available. Otherwise, a Gorgias ticket with the transcript attached.
- Language
- English, for now.
FAQ
Questions stores ask us.
Does Swixy replace Gorgias?
No. It answers what it can and creates tickets in Gorgias for everything else, tagged and routed, so your team keeps working the way it does today.
Can it be the backup, not the front line?
Yes. Many stores start that way: your team answers as normal and Swixy only picks up when nobody does, or after hours. You can switch it to answering every call whenever you like.
What stops it saying the wrong thing?
You set the rules. Swixy only answers from your policies, catalogue and order data, and declines topics you rule out. You can read every transcript on the live dashboard.
Can it put a caller through to a person?
Yes, when your team is available. If a call needs a person, Swixy transfers it live. If nobody’s free, it takes the details, creates the Gorgias ticket and tells the customer your team will be in touch.
Can it take payment?
No. It builds the cart and sends a pre-filled Shopify checkout link by SMS or in chat. Customers pay on your own checkout, so card details never pass through Swixy.
Where does call and chat data live?
Transcripts are stored on Swixy’s own dedicated AWS server and attached to the Gorgias ticket. You own the data and can ask for it to be deleted at any time.
Do I need a new phone number?
No. Forward your existing number to Swixy: always, only when nobody picks up, or outside business hours. If you don’t have a number, we’ll provide a local one.
Does it work on website chat too?
Yes. The same agent answers calls and chats, with the same knowledge of your products and the customer’s orders.
Early access
Take the phone off your team’s plate.
We’re onboarding 10 founding Shopify + Gorgias stores. Tell us about yours and we’ll book a 20-minute call to walk through your setup.
- ✓Hands-on setup, nothing to configure
- ✓Keep your number and your Gorgias
- ✓US$279 a month, held for 12 months
Not sure yet? Call 1300 100 100 and try it first.
You’re on the list.
We’ll be in touch within one business day to book your call.